Trouble shooting guide for problems in accessing Income Tax efiling website

SOLUTION FOR ACCESSING www.incometaxindiaefiling.gov.in 

WITHOUT ANY PROBLEMS OR 404 NOT FOUND ERRORS 

WHILE TAX AUDIT 


Since ICAI was reported of the difficulties being faced while uploading the income tax returns in the e-filing website, the matter was taken up with appropriate authorities. The authorities have shared a Trouble Shooting guide for problems in accessing the www.incometaxindiaefiling.gov.in

FOLLOW BELOW STEPS
1. INTERNET SERVICE FROM ISP IS NOT AVAILABLE OR FAILING IMMEDIATELY 

SOL: The call centre of ISP need to be contacted for resolving this issue 

2. INTERNET CONNECTION IS WORKING PROPERLY AND OTHER WEBSITES ARE OPENING PROPERLY 

SOL: CHECK YOUR WINDOWS HOSTS FILE 

I). GO TO MY COMPUTER 

C:\WINDOWS\SYSTEM32\DRIVERS\ETC\HOSTS



OR FOLLOW BELOW TUTORIAL

NEXT

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AND ENSURE THE NOTE PAD CONTAINED THE 
DATA SHOWN BELOW 

DON'T EDIT ANYTHING THING IN THE FILE IT LEADS TO DAMAGE YOUR SYSTEM

Make sure there’s no entry in the hosts file that maps the website’s URL (incometaxindiaefiling.gov.in) to localhost or 127.0.0.1 or an incorrect IP address – it is a possibility if you have imported some third-party hosts file or it’s modified by some malicious software installed in the computer

2. Clear DNS Cache and use Public DNS

The DNS cache keeps a record of sites that you have recently visited on your computer. If that gets corrupted, you may have issues opening sites that were previously accessible without problems including incometaxindiaefiling.gov.in. Type cmd /k ipconfig /displaydns in the Run window to see the cache entries. If that unreachable website is listed in the cache, type cmd /k ipconfig /flushdns to clear the cache. Change the DNS of the network connection which you are using in your local PC. You can do this by editing the properties of the internet connection. Two most recommended DNS’ are Google DNS (e.g. 8.8.8.8, 8.8.4.4, 4.2.2.2) and open DNS.

TO CHANGE DNS PLEASE FOLLOW BELOW INSTRUCTIONS

1.

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Suspend the Anti-Virus and Firewall – If you are running an external software firewall or anti-virus program (like Norton, ZoneAlarm, etc), exit and restart the web browser.

Restart the internet connection.

ISSUE 3.

HOWEVER ABLE TO OPEN WEBSITE AND NOT ABLE TO ATTACHE XML FILE OR USE DIGITAL SIGNATURE

SOL: Use the instructions mentioned in Help  Browser Settings in incometaxindiaefiling.gov.in website to check that the browser being used is the recommended one. Verify the current configuration of the browser being used and modify if needed.

FOR XML - CREATE A FOLDER NAME AS fakepath in c drive and paste xml file in that folder and select from there while uploading 

PROBLEM WITH DIGITAL SIGNATURE AFFIX--- PLS SEE OUR PREVIOUS POST

SOURCE: ICAI.ORG REPRESENTED OF STUDENTS AND CA'S CONVENIENCE TO SOLVE PROBLEM QUICKLY